Sometimes people’s eyes glaze over when you start to talk about revenue recovery. Even when you’re just introducing the idea of a third party helping a dental office with their billing, people sort of check out, or wonder why they should be paying attention…
It’s funny, because most dentists without this kind of billing assistance would agree that their financial lives are a bit hectic. Many of their office staff people spend a lot of time chasing down claim issues and negotiating with companies. Many of them have patients calling on the phone, irate because of unanticipated charges.
So let’s talk about two big reasons that people do hire third-party companies like DDS Dental to help with the revenue cycle.
Your Business Reputation
Think about this – your patient can have the best experience in the world when he or she comes in with a tooth issue. The doctor and his or her hygienist team are working overtime to try to win hearts and minds – to convince patients that they are among the best in the local area. That means a good bedside manner and a warm and welcoming approach.
But all of that can be jettisoned when a patient receives a big bill later that they weren’t anticipating. This hits people right in the pocketbook, at a time when most Americans can’t afford big unusual bills of any kind.
We have intense inflation and rising costs of utilities and more. That’s part of the background and the context when it comes to talking about revenue streams – or anything having to do with money in America.
So that bill is going to be very unwelcome, and it can change their opinion of you and your practice. In negative ways. We’ve heard these stories, and we’ve seen them firsthand.
Dental Billing Help and ROI
Now let’s talk hard numbers – cash money, you might say.
You might think that you shouldn’t have to pay an outside company to handle billing if you already have front desk staff.
What a lot of practice leaders find, though, is that when they put this in place, they actually make more money!
That’s because the ROI or return on investment that’s involved can be in double digits. All of a sudden, you’re collecting more of the money that you bill for services, and so the amounts that you hand to the third-party service are more than covered.
In the business world in general that’s known as a no-brainer. It’s a win-win situation. Pick your phrase. But in real ways, the outsourcing is what dentists need to do business in better ways.
So think about letting DDS help with whatever your business is facing in terms of its revenue cycle. We make this stuff easy! That’s a value, for your staff, for your patients, and ultimately, for you.
